![]() ![]() Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like seasonal goods (such as air conditioners, fans, or heaters). Please get in touch if you have questions or concerns about your specific item. ![]() You can always contact us for any return question at Damages and issues ![]() Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Steve's Appliance Spares' warranties, and terms of sale will comply with all requirements of the Consumer Guarantees Act.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Answer: The Breville BBL620 Fresh & Furious comes with a BPA. It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. The older hemisphere control seems to be notorious for premature bearing failure on the pitcher. The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. It is supplied directly from original equipment manufacturer and it is sold individually. Steve's Appliance Spares will inspect the faulty product within 7 days of notice and offer to replace or refund your purchase depending on which option you wish to choose. This replacement blade assembly is specially manufactured for use with Breville blenders. We reserve the right to refuse a warranty claim where the goods have been damaged, improperly used, or for electrical products, not installed by a registered Electrician, Plumber, service agent or suitably qualified person. We will not reimburse third-party shipping costs if the return label is not used. In the event an item has failed, we will cover the freight cost of the replacement as well as supply a return label to ship back to us. The cost of installing an original or replacement part is the customers responsibility.įor electrical parts, we require proof of installation of the service part by an electrical worker. ![]() Warranty ClaimsĪll our items come with minimum 12 months warranty.Įlectrical service parts must be installed by a registered electrical worker or plumber depending on the part purchased. If you've made a mistake and want to buy the correct item, this fee will be waived. Shipping costs are non-refundable and the cost of returning an incorrect / non-faulty item is the buyers responsibility.Ī restocking fee will apply to returns, equal to 20% of the part cost - this excludes items being exchanged for the correct part. Incorrectly ordered and non-faulty items must be returned to Steve's Appliance Spares within 14 days of ordering in unused, original packaging / original condition supplied. ![]()
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